Return&Refund Policy

Refund Policy

At Furniture Unlimited II, Inc., we want every purchase to bring comfort and satisfaction to your home or workspace. If for any reason you are not completely satisfied with your order, we offer a return and refund process that is clear, fair, and hassle-free. Your peace of mind is important to us.

Return Timeframe

You may request a return for eligible items within 30 days of receiving your order.
Return requests submitted after 30 days may not be accepted.

Eligibility for Returns

To qualify for a return, the following conditions must be met:

  • Items must be unused, unassembled, and in original condition

  • Items must be returned in their original packaging, including all parts, hardware, manuals, and accessories

  • A valid proof of purchase (order number, receipt, or confirmation email) is required

Items that do not meet these requirements may not be eligible for a refund.

Non-Returnable Items

For safety, hygiene, and product integrity reasons, the following items cannot be returned:

  • Assembled or used furniture

  • Mattresses or bedding once opened

  • Custom-made or personalized furniture

  • Clearance or final-sale items

  • Gift cards

Return Method & Fees

Returns must be shipped using the approved return method provided by our support team.
Return shipping fees may apply depending on the item size and return reason.
There are no restocking fees for approved returns.

Unauthorized returns may be refused.

Return Process

To initiate a return:

  1. Contact our customer support team with your order number and reason for return

  2. If approved, you will receive a Return Authorization along with detailed instructions

  3. Carefully package the item in its original packaging with all components included

  4. Ship the item according to the instructions provided

Please note: Returns that are damaged due to improper packaging may not be accepted.

Exchanges

If you would like to exchange an item for a different size, color, or model:

  • Contact customer support to confirm product availability

  • Exchanges are processed once the original item is returned and inspected

  • If the replacement item is unavailable, a refund or store credit will be offered

Refunds

Once we receive and inspect your returned item:

  • Refunds are processed within 7 business days

  • Refunds are issued to the original payment method

  • You will receive an email confirmation once your refund has been initiated

Please allow additional processing time for your bank or credit card provider to reflect the refund.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

We will be happy to assist with:

  • A replacement item

  • Store credit

  • A full refund, depending on the situation

For faster resolution, please provide clear photos of:

  • The damaged or incorrect item

  • Packaging materials

  • The shipping label

For lost shipments, we may coordinate with the carrier to confirm delivery status before issuing a resolution.

Need Help?

Our dedicated support team is always available to assist with returns, refunds, or order-related questions.

Phone: +1 215-844-1744
Email: Support@furnitureunlimitedph.com

At Furniture Unlimited II, Inc., we are committed to delivering a smooth, stress-free shopping experience. Your satisfaction is our priority, and we stand behind the quality of every product we sell.